Privacy policy

Privacy policy

 Centinela Property Privacy Policy sets out why we need to collect personal information, how we collect it, what we do with it, how it is stored and who we might share it with. The Policy also describes how you can access or correct information we hold about you, how you can ask further questions or make a complaint, and information about our websites and online activities.

The information to collect.

For most products and services, it is necessary for us to collect personal information such as your name, identity details, photos, contact details and transaction information. We may also need to collect other personal details (such as gender, marital status and financial information) and other information from which you can be identified for example:

  • Identification data

  • Contact data

  • Employment data

We will not collect sensitive information about you where this is expressly prohibited by local law.

Sensitive information includes information relating to:

  • Race

  • Political or religious beliefs

  • Sexual orientation and sexual life

  • Criminal convictions

  • Membership of professional or trade associations or unions

  • Biometric and health information.

How we collect your information

We collect personal information about you directly from you — this can be in person, in documents you give us, from telephone calls, emails, competitions you enter. We take reasonable steps to be transparent about how and why we collect personal data.

We may also collect your personal information from joint account holder(s) or third parties including public sources, your adviser(s), employer (or its affiliates), agents, introducers, referrers, brokers, our related companies and service providers (including credit reporting bodies, fraud and financial crime information exchanges and other information service providers).


A “cookie'” is a packet of information placed on a user's computer by a website for record keeping purposes. Cookies are generally used on Centinela Property sites to:

  • Access online services- if you log into our secure areas on our website, we will use cookies to authorize your access and save your preferences

  • Manage advertising - when you see one of our ads on a third-party website, cookies are sometimes used to collect anonymous information about the page you visit and the type of software you are using

  • Monitor traffic - we use anonymous information to track how people are using the Centinela Property site. This may include time of visit, pages visited and some system information about the type of computer you are using

  • Monitor your use of our website - if we have identified you as a result of you logging into a Centinela Property client portal, accessing our website from a personalized communication or providing us with personal information by completing a form online, we may use cookies to collect personal information about you.

Purposes to use your personal data

The personal data that we get from you, will be used for the necessary purposes of the service that you request, and they include among others, the following:

  • Access to properties search system;

  • Remittance of information describing services;

  • Remittance of information describing products;

  • Commercial research and contracting;

  • Registration of access to parks;

  • Confirmation of your identity;

  • Understanding and taking care of the legal needs in real-estate matters;

  • Granting of legal certainty and security to the facts and acts that you perform.

  • Meeting the requirements of the Federal Law for the Prevention and Identification of Operations with Funds of Unlawful Origin (Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita), and other applicable laws; and

  • Verifying the information you provide us with.

In addition, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow us and make easier to provide you with a better attention:

  • Job Polls

  • Marketing or Advertising

Information Storage.

We keep personal information in physical and electronic records, at our premises and the premises of our service providers, which may include processing or storage in the cloud.

How you can access to correct, rectify or cancel your information.

You are entitled to know what personal data we have of you, what we use it for and the conditions for the use that we give them (Access). Likewise, you are entitled to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when you consider that such information is not being adequately used (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. 

You can contact us to request access to or correction of your personal information. In normal circumstances we will give you full access or make the requested corrections to your information. However, there may be some legal or administrative reasons to deny these requests. If your request is denied, we will provide you with the reason why (if we can). Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.

We take reasonable steps to ensure that all information we hold is as accurate as possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.

Keeping information secure.

We use security procedures and technology to protect the information we hold. Access to and use of personal information within Centinela Property seeks to prevent misuse or unlawful disclosure of the information — this includes internal policies, auditing, training and monitoring of staff.

If other organizations provide support services, we require them to take appropriate technical and organizational measures to secure the privacy of the information provided to them.

Contact us

If you have any questions or complaints regarding privacy or information handling, please write to or contact us by phone. Please mark communications. We will respond to let you know who will be handling your matter and when you can expect a further response.

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By using our site, you agree to our Privacy Policy regarding personal information use.

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